See what people type on chat before they send it. Prepare your responses beforehand.
See what people are doing on your website in real-time. Understand which pages attract the most visitors.
Engage in multiple chats simultaneously. Help, inform, convert as many people as you can.
Manually invite people to chat. Let them know you’re there for them.
Seamlessly transfer your chats to another department, preserving the entire conversation.
Choose to email your chat transcripts with 1 click.
Exchange files with your website visitors in-chat. Keep everything in one place.
Set automatic triggers to invite people to chat based on what they do on your website. Offer customer support or sales help at the right time.
Taking a break? Set yourself “Away” with 1 click to be removed from the chat queue.
Reach out to your visitors while you’re away, collect leads and get back to them later.